1.What conditions are acceptable for returning

    We accept returning cell phones for coming with self defect or unmatched feature with former advertisement.While broken or any other damage caused by human reason from customers is not acceptable for this policy.

2.How can you return

   You must use normal post or registered mail to send back the broken phones.it is no custom problem and no need to pay tax.Ortherwise we will have problem with EMS ,TNT ,FEDEX,DHL ,UPS. If the package detained by custom,or any tax need to pay.We cannot take resposibility.

3.What about the return shipping cost

   For old customer and reseller , if you have new order we can send the repaired phone with your new order as free of shipping.(free for less than 2pcs,if more than 2pcs ,you also should pay the more part .)

4.What else you should pay attention to

   You must write the problem of phones clearly and write your email address.And remember the IMEI number of your phone.So that we can solve the problem as soon as possible .If not , we can only wait  for you to contact us then deal with it.